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terms conditions sale

CONDITIONS OF SALE AND TERMS OF SITE ACCESS

Web page www.truediamondperfume.com is exclusive property of True Diamond Perfume LLC, Novi Sad, Serbia.

The company FSM Srl, Vernasca (PC), Italy, is an exclusive distributor of the perfume True Diamond Perfect Match on the territory of the EU.

By accessing the web site and purchasing Product via the said Web page the Customer automatically and unconditionally accepts Terms and Conditions defied herein, applicable in any moment in time and subject to amendments/alterations from time to time with no prior notification.

By ordering the Products the Customer acknowledges and accepts Terms and Conditions set herein and gives her/his full and unconditional consent to all provisions.

It is strictly forbidden any copying, reproduction (including partial) of any content of this Web page unless explicitly authorized in written form.

DESCRIPTION AND PHOTOGRAPHS

Products photographs are precise and realistic to the largest extent possible.

Nonetheless, photographs and/or images could differ from the realistic presentation of the Product e.g. in color, shape and/or dimensions (features not exhaustive).

For the purpose of more effective Product presentation, graphic images and photographs could be enlarged compared to original not respecting, partially or in total, the 1:1 proportion.

The diamond contained within the Product cap is integral part of the Product and its weight and dimension(s) should be considered approximate.

ORDER ACCEPTANCE

Orders shall be deemed accepted after the Customer receives automatic electronic mail message.

At the moment of delivery of Product to the courier company the Customer shall received another e-mail containing the Information regarding: order number, certificate number, estimated time of delivery.

Seller shall retain ownership over the Product until the moment of full purchase price payment, including taxes and any other cost accrued.

ORDER PROCESSING

Product shall be sent to the Customer within three working days from the day of order acceptance.

WARRANTY

Seller gives warranty to the Customer in accordance with the laws of the European Union, with no regard to the seat, address, whereabouts, domicile or any other abode of the Customer.

SHIPMENT AND DELIVERY

Delivery cost(s) within the European Union are included within the purchase price. For the shipments to: Azores and Madeira, The Balearic Islands, Cyprus, Corsica, Finland, Greece, the Greek Islands, Ireland, N. Scotland, an extra charge will be applied. Delivery cost(s) for said destinations shall be visible after the Customer enters the delivery address and prior to payment confirmation.

Due to specific nature of the Product, Product cannot and shall not be delivered to certain countries/destinations in which, under the discretion of the Seller, minimal safety measures for valuables transport/transit cannot be guaranteed. Such information shall be available to the Customer by email.

Delivery shall be undertaken by General Logistics Systems (hereinafter: GLS) and could be followed via adequate link. Tracking of delivery is not under the Seller`s authority and/or capacity but facilitated by GLS. Seller cannot be held liable for any responsibility related to accuracy and/or functionality of such service.

Seller shall not and cannot be held liable for any delay in Product delivery by the afore defined courier.

Any delivery must be received and accepted by an adult person signing the delivery receipt and returning such receipt to the courier.

Delivery address shall be the address entered by the Customer in ordering procedure.

Any damage of the Product packing visible at the delivery must be reported to the courier. Any subsequent remark, notice and/or complaint shall not be relevant.

PAYMENT

Any Product ordered via Web page www.truediamondperfume.com, shall be accompanied by original invoice sent by the Seller.

For the purpose of invoicing the Seller shall use relevant information entered by the Customer.

Following payment methods are acceptable:

Visa, Mastercard, American Express, PayPal

RETURN POLICY

You may return items sold by Seller within 15 days of delivery for a full or partial refund of its price, under the conditions herein.

The product should be in its original packaging and should not be noticeably consumed.

– the Product must not be used in any manner nor with visible scratches or any other sign/trace of use and/or damage which could compromise further sale of the Product;

– return of the diamonds contained within the Product cap cannot be accepted if safety stickers are damaged, taken off or attempted to be taken off.

– if the Product has been used, is not complete or with no original certificates, the Seller retains the right to estimate the value of such Product and percentage of value decrement, and adapt the amount of the purchase price to be potentially returned accordingly. The Seller shall inform the Customer on such estimate prior the return of purchase price.

– the Product must be accompanied with original invoice and delivery receipt as well as Product Return Form.

Any cost of return shall be paid by the Customer. If the Customer fails to return any of the aforesaid documents, the Seller has no obligation to accept the Product nor to return the purchase price (in total or partially) to the Customer.

PACKAGE

Diamonds contained within the Product cap shall be accompanied by EGL (European Gemological Laboratory) or DGLA (Diamond & Gem Laboratory of America) certificate stating the number of laser inscription at the girdle of the diamond.

DIAMOND FEATURES

The diamond features described in the certificate correspond to the diamonds contained in the cap of the product.

COMPANY NAME AND SEAT

Producer:

TRUE DIAMOND PERFUME DOO
Cara Dušana 76/10
21000 Novi Sad
Serbia
VAT number: 109600416

Exclusive distributor for the EU:

FSM Srl
Via Roma 22
29010 Vernasca (PC)
Italy
VAT number: 01694140334

PRICES AND CHARGES

The price shown to the Client at the moment of purchasing includes VAT, shipping and delivery costs and should be deemed definitive for the Client.

COMPLAINTS

Only complaints related to non-conformity of the Product shall be considered by the Seller.

DISPUTE RESOLUTION

Any dispute whatsoever relating in any way to your visit to truediamondperfume.com or to products you purchase through truediamondperfume.com shall be submitted to the competent court in Parma, Italy, without exception.

Laws of the Republic of Italy shall be applied, both material laws and procedure. The Customer accepts the UN Convention on Contracts on International Sale of Goods (UNCITRAL) shall not be applicable nor considered as source of law.